Warranty e Return

If for some reason the customer is not satisfied with their order, you have the option of returning it (without having used the product) within 10 days from the date of delivery and receive a refund equal to the price of the returned product or products.

To use the warranty please make a request via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. specifying the following:

Name and surname
The item code of the product you intend to return
Contact telephone number
The reasons for return
If you wish to exchange the product or require a refund

You will receive an e-mail with return authorization and a shipping address relative to our place of business.

The product must be returned within 10 days from the date of return authorization .
Please note that shipping charges for returns are borne by the customer and are not refundable and that the returned package is shipped at the risk of the customer.
CONSELL di Torassa Massimo is therefore not responsible for any delivery delays, damage or loss .

The reimbursement shall be by reversal of payment, via Paypal or through a bank .

The Seller reserves the right not to accept product returns communicated or sent back later than the time stated or that are not in the same condition in which the product was received by the client .